Buyer beware: this tablet is not water resistant to the extent claimed by Samsung, and should it fail, you will be on the hook to cover repair costs. One of the tablets of this make and model owned by our research group was submerged in approximately 0.5m of fresh water for a few seconds, and it failed to power on the following day. We are now 3 weeks into the repair process which has required multiple lengthy conversations with customer service. To date, Samsung has neither explained nor taken responsibility for the failure of the tablet. We are still in negotiations with them regarding whether they will cover repair costs. Samsung's current position (this is directly from the highest level of customer service) is that a product labeled "water resistant" does not guarantee any level whatsoever of water protection, and any water damage voids the warranty. In short, if water resistance fails, that is the fault of the customer, not the device. This is in direct contradiction with their own product description page that describes the unit this way: "It can even survive for a half-hour in five-foot-deep water, and keep right on working." Perhaps more importantly, our experience with Samsung's customer service has exacerbated the challenges with multiple tablets of this make and model that have required repair. These challenges include: temporarily losing devices in the repair facilities; sending items back without repairs; assigning multiple ticket numbers to the same device; and providing contradictory information on repair costs, repair dates, and expectations. Unfortunately, Samsung continues to refuse to take responsibility for their devices or their customer service mishaps. I cannot recommend against purchasing this tablet strongly enough.
Update: After talking with a representative from the office of Samsung's CEO, I was granted a "one time, free of charge repair." However, the device has now been sent back to me - twice - unrepaired, due to poor communication within the company. Essentially, the repairs department has twice failed to review the entire file for the device and has overlooked the repair waiver. I'm now getting ready to send it back for a 3rd time. We are 6 weeks into the repair process at this point.
|型号||Galaxy Tab Active2|
|电池||1 锂聚合物 电池(附带)|
|Is Discontinued By Manufacturer||不是|
|商品尺寸||0.99 x 12.75 x 21.46 cm|