The product itself is decent, but their software is not very well written and the Arlo customer service is really incompetent.
First on the software connection, it is actually not as simple as it may seem if you are using VPN services. It fails to connect forever with my VPN on. You gotta figure out a work around if in case you cannot turn it off.
2nd, the customer services is utter incompetent to solve real issues. My first live chat experience is horrible that their representative comes into the chat and left after a minute without saying anything. Really. And I tried it again another day on an account location locked issue, they finally have a real CS talking but they asked me to try something on another device by logging into my Arlo account and, bump, the live chat ended because the new login killed the live chat on the previous login. Lol sounds like they don't really know how their system work. And the issue I had wasn't solved that I finally created a ticket via their support portal. And a day after, their email reply told me to get on an overseas call to them for help. WAIT WHAT? So what's the use of your ticket platform? I told them no i won't do it because it's quite a simple issue that shouldn't have any problem by just solving it by text and emails. It's just a simple account issue that if you have ever played an online game would they be not able to solve it by receiving your ticket? Surprise! The Arlo CS told me to go on live chat again instead because they "CANNOT" do anything about it. So finally I tried to give them a last chance by going on live chat with them during the time they specified that help would be available. And nada. They told me to get some horrendous workarounds like creating a new account with new emails and in that process my trial and capture logs would be lost. Seriously. They told me to create more bloated accounts instead of helping me to fix it.
I'm so done with them at this moment. Never again would I want to be humiliated by such horrendously incompetent customer services.
|商品尺寸||8 x 335 x 235 cm; 311.84 克|
|产品系列名称||Wireless security camera|
|型号||Arlo Pro 4|